Frequently Asked Questions

Are your products genuine?

Yes. We only sell genuine products sourced from authorised Australian suppliers, in the manufacturer's original sealed packaging.

Where do you ship?

We ship Australia-wide from our Sydney warehouse. See our Shipping & Returns page for delivery times and costs.

How much is shipping?

Shipping is calculated at checkout based on your order and location. Standard shipping is free on orders over A$100.

How long will my order take?

Orders are dispatched within 1–2 business days. Standard delivery usually arrives within 3–7 business days; Express is faster and available at checkout.

Can I track my order?

Yes. You'll receive a tracking link by email once your order is dispatched. You can also use the Track Your Order page.

What's your returns policy?

Unopened, unused items can be returned within 30 days for change of mind. Opened consumables can't be returned for change of mind for health and safety reasons, but faulty, damaged or incorrect items are always covered under the Australian Consumer Law. See Shipping & Returns for details.

What payment methods do you accept?

We accept all major credit and debit cards through our secure checkout.

Do I need an account to order?

No — you can check out as a guest. An account lets you track orders, save addresses and view your order history.

How do I contact you?

Email info@cplinternationalgroup.com.au or call (02) 9663 0553. Our team is based in Sydney.