Privacy Policy

Real Aussie Goods is operated by CPL International Group Pty Ltd ("we", "us", "our"). We're committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what we collect, why, and the choices you have. It applies to this website and to orders placed with us.

Information we collect

Information you give us — your name, delivery and billing address, email, phone number and order history when you create an account, place an order or contact us.

Payment information — card payments are processed by our third-party payment provider. We don't see or store your full card number on our servers.

Information collected automatically — like most websites, we record limited technical data such as your IP address, browser type and the pages you view, using cookies and similar technologies, to keep the site secure and improve how it works.

How we use your information

• To process, fulfil and deliver your orders
• To send order confirmations, shipping updates and support replies
• To respond to your enquiries
• To send marketing emails — only where you've opted in, and you can unsubscribe anytime
• To detect and prevent fraud, and meet our legal obligations

Disclosure to others

We share your information only with the parties needed to run our store — our payment processor, delivery carriers (such as Australia Post and couriers), email provider and IT service providers. They may only use your information for the services they provide to us.

We do not sell your personal information.

Overseas storage

Some of our service providers may store data outside Australia. Where this happens, we take reasonable steps to ensure your information is handled consistently with the APPs.

Security

We hold your information on secure, access-controlled systems and use encryption in transit. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information from misuse, loss and unauthorised access.

Accessing or correcting your information

You can ask us to access, update or delete the personal information we hold about you, or to stop sending you marketing, at any time. Contact us using the details below and we'll respond within a reasonable period.

Cookies

You can set your browser to refuse cookies, but some parts of the site (such as your cart and checkout) may not work properly without them.

Contact us

Email: info@cplinternationalgroup.com.au
Phone: (02) 9663 0553
Post: CPL International Group Pty Ltd, Level 1, Suite 101/281 Elizabeth St, Sydney NSW 2000

If you have a privacy concern we haven't resolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Last updated: June 2026